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Terms Conditions That Keep Your Account Running

We built these terms around how you actually use the platform — depositing with bKash, Nagad or Rocket, moving between slots and live tables, and withdrawing your balance when you're ready.

Account rulesPayment termsGame conductWithdrawal processEligibility notice

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TERMS QUESTIONS

Reach Us About Account Rules or Access

If any part of these terms is unclear or you need help with an account issue related to eligibility, deposits, withdrawals or game disputes, contact our team. We handle terms queries through live chat during peak evening hours and email around the clock.

How These Terms Work for Bangladesh Players

PG Game Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account means you accept these terms in full. We operate PG Game for players in regions where local law permits online casino and sports betting access — eligibility depends entirely on your location and the regulations that apply there. We do not provide legal

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advice on whether you may use the platform; that responsibility sits with you. Our terms cover your account behaviour, deposit and withdrawal rules, game conduct, and how we handle disputes. You agree to use bKash, Nagad, Rocket or bank transfer only under your own name —
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shared accounts and third-party payments are not allowed. Deposits become play balance once confirmed; withdrawals require identity verification and match the method you used to deposit. We reserve the right to suspend accounts that violate fair-play rules, attempt bonus abuse, or operate from restricted regions. Game
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outcomes are determined by certified random-number generators for slots and live dealer action for table games; we do not manipulate results. If you disagree with a game outcome, contact support within seven days with your round reference. These terms may change — we will notify you
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by email or account message when updates take effect. Continued use after a change means you accept the new terms. By playing, you confirm you meet the legal age for gambling in your jurisdiction and that you are not accessing the platform from a location where
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it is prohibited.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT PROTECTION

How We Handle Your Data and Keep Play Fair

These terms exist to protect your account and ensure fair conditions across the platform. We verify your identity before processing withdrawals, store your payment details securely, and monitor game play to catch bonus abuse or rule violations. Here is how we manage the key areas covered by our terms.

Identity Verification

Before your first withdrawal clears, we verify your identity using the documents you upload — national ID or passport plus a selfie. This step prevents fraud and ensures withdrawals return to the same person who deposited.

Payment Security

We encrypt your bKash, Nagad and Rocket transaction details and never store your mobile wallet PIN. Deposits are processed through secure payment gateways that meet international standards. Your balance sits in a segregated account separate from our operating funds.

Fair Play Monitoring

Our system flags unusual patterns like coordinated betting, bonus abuse across multiple accounts, or play from restricted regions. If we detect a violation, we suspend the account and investigate before releasing any funds.

Terms Updates

When we update these terms, we notify you by email and post a message in your account dashboard. Major changes take effect 14 days after notice; minor clarifications are immediate.

Answers to Terms & Conditions Questions

Eligibility depends on local law in your region. We do not provide legal guidance on whether online casino or sports betting is permitted where you are — that decision is yours. Our terms require you to confirm you meet legal age and location requirements before opening an account.

We only accept deposits from mobile wallets or bank accounts in your own name. Third-party deposits violate our terms and will trigger a verification hold. We may freeze your account and return the deposit if we cannot confirm ownership.

Yes. Your first withdrawal requires identity verification using national ID or passport plus a selfie. This step protects your account and meets our anti-fraud obligations. After initial verification, future withdrawals process faster as long as you use the same payment method.

Contact support within seven days with your game round reference or bonus transaction ID. We review the server log, check the game provider's data, and reply with our findings. Disputes filed after seven days are handled case by case.

No. We notify you by email and account message whenever we update the terms. Major changes take effect 14 days after notice so you have time to review them. Continued use after the notice period means you accept the new version.

Our terms require you to play only from regions where local law permits it. If we detect access from a prohibited location, we suspend your account immediately. Any balance may be withheld pending investigation, and repeat violations lead to permanent closure.

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