Reference

How PG Game Handles Your Information

We collect what's needed to run your account, process bKash and Nagad deposits, verify withdrawals, and keep the lobby accessible. This policy covers what we gather, how we use it, and the choices you have around your personal data on PG Game.

Account data protectionPayment transaction recordsCookie and device trackingYour access and deletion rightsBangladesh-region compliance

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DATA HANDLING

How We Protect and Manage Your Information

PG Game encrypts payment data when you deposit via bKash, Nagad or Rocket, and stores sensitive account details on secure servers with restricted access. Session cookies expire when you close your browser, while preference cookies remain until you clear them. We log IP addresses and device identifiers to detect unusual login patterns and prevent unauthorized access. You control marketing emails through your account settings, and we honor opt-out requests immediately. Data retention follows regulatory timelines; once that period ends, we delete records unless they are part of an active dispute or investigation.

Payment Encryption

Deposits through bKash, Nagad and Rocket are encrypted during transmission. We store only the transaction ID and amount, not your full wallet credentials, so sensitive payment details stay protected on your own device.

Cookie Management

Session cookies keep you logged in while you browse the lobby; they expire when you close the tab. Persistent cookies remember your language and game filters for your next visit. You can clear all cookies in your browser settings anytime.

Account Security Alerts

We monitor login locations and send an email or SMS notification when a new device accesses your account. If you see an alert for activity you did not initiate, change your password immediately and contact support to lock your account.

Data Retention Policy

Transaction records are kept for the period required by financial regulations. After that window closes, we delete or anonymize the data unless it is tied to an open support ticket or legal matter that requires preservation.

Privacy Questions and Data Requests

If you have questions about how we handle your data, want to update your information, or need to submit an access or deletion request, reach us through the channels below. Our team reviews privacy inquiries during business hours and responds within two business days for most requests.

Email Support Send privacy questions or data access requests to our support email. Include your registered account email and a brief description of your request so we can verify your identity and respond accurately.

Live Chat Assistance Open the chat widget in the bottom corner of the lobby to speak with a support agent. Live chat handles account questions, but formal data deletion requests should go through email for proper documentation.

Account Settings Page Log into your PG Game account and visit the settings page to update your phone number, email address, and communication preferences. You can also review your recent bKash and Nagad transaction history there.

What This Privacy Policy Covers

PG Game Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PG Game collects personal information when you open an account, deposit through bKash, Nagad or Rocket, place bets on cricket markets or slot games, and contact support. We use your email, phone number, and payment details to verify identity, process transactions, prevent fraud, and deliver account

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notifications. Device data like IP address, browser type, and session logs help us secure the platform and troubleshoot access issues. We store transaction history to comply with financial record-keeping obligations and to resolve disputes. Cookies track login sessions, language preferences, and site navigation so the lobby
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loads faster and remembers your settings. We do not sell your personal data to third parties. Access to your information is limited to our operations team, payment processors, and service providers bound by confidentiality agreements. Retention periods follow regulatory requirements and our operational needs; once data
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is no longer required, we delete or anonymize it. You can request a copy of your data, ask for corrections, or submit a deletion request by contacting support. Availability of services and data handling practices depend on your local law and eligible regions. This policy applies
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to all PG Game users and updates when we change how we process information, with notice posted on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions

We collect your email address, phone number, and date of birth during registration. When you deposit via bKash, Nagad or Rocket, we log the transaction ID and amount. Device data like IP address and browser type is recorded for security and fraud prevention purposes.

Yes. Email our support team with your registered account email and request a data export. We will verify your identity and send a report of your account information, transaction history, and any stored preferences within five business days of your request.

Transaction records are retained for the period required by financial record-keeping regulations, typically several years. After that obligation expires, we delete or anonymize the data unless it is part of an active legal matter or unresolved dispute that requires longer preservation.

We share payment transaction details with bKash, Nagad and Rocket processors to complete deposits and withdrawals. Service providers who help run the platform, like hosting and analytics vendors, access limited data under confidentiality agreements. We do not sell your information to advertisers or data brokers.

Log into your account, go to settings, and turn off marketing communications. You can also click the unsubscribe link at the bottom of any promotional email. Your preference updates immediately, though you will still receive transactional messages like withdrawal confirmations and security alerts.

Email support to request account deletion. We will close your account and delete personal data that is no longer needed for regulatory or legal purposes. Transaction records required for financial compliance are anonymized after the retention period ends, so they cannot be traced back to your identity.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoAbout Us

How PG Game Handles Your Information

How We Protect and Manage Your Information

Payment Encryption

Cookie Management

Account Security Alerts

Data Retention Policy

Privacy Questions and Data Requests

Privacy Policy Questions

01 What personal information does PG Game collect when I open an account?

02 Can I request a copy of the data PG Game holds about me?

03 How long does PG Game keep my transaction records after I close my account?

04 Does PG Game share my personal data with third parties?

05 How can I stop receiving promotional emails from PG Game?

06 What happens to my data if I request account deletion?

Privacy Policy

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